Facilities Management

City works with its partners, Coles and Target, to help deliver the best possible store experience for customers and team members.

City provides proactive, reactive and planned services to stores, working in close collaboration with store team members, to ensure facilities are running at optimum levels.

Our dedicated team of refrigeration technicians, electricians, builders, plumbers and tradespeople use the unique City service model to deliver a fully integrated solution, to ensure safety standards and customer comfort. City technicians have ownership for the stores they maintain, providing a high level of personalised service.

Contact Centre

The Contact Centre is the heart of our organisation and is the first point of contact for stores. The team supports our partners 24 hours a day, 7 days a week, 365 days a year, in over 2500 stores across Australia.

The dedicated team handles over one million calls per year through our purpose built, in-house COMS system, which enables real-time analysis and communication with stores and team members.

Our Contact Centre team is multi-skilled to ensure the best possible service to our partners, Coles and Target, whether it be resolving a technical fault, monitoring critical incidents or assisting the public.

Technical Solutions

City's end-to-end Technical Solutions team provides world-class engineering and professional solutions, and has the technical expertise to deliver safe, successful, sustainable projects for our partners, on time and on budget.

Our experienced team of analysts, operators and project managers is dedicated to identifying, explaining and rectifying excessive energy consumption events in partnership stores.

We provide industry leading engineering services with our in-house resources and expertise. Our team has the technical expertise to manage all refrigeration processes, from conception through to commissioning. With national coverage and dedicated state-based teams, we offer specialist local knowledge and a drive to deliver.

Our dedicated technical procurement team works with the world's leading manufacturers to provide cost-effective, technically superior equipment solutions for our partners. Utilising our global purchasing power and industry leading expertise, the team delivers the right equipment for the right application in full and on time.